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Dell Computer Corporation Complaint - No owner's manual - Dell Inspiron 530
Dell Inspiron 530 - Complaint
MELBOURNE -- Dell will not send an owner's manual with their computers now. They call it paperless manual and put it on the hard drive. It saves then money.
It's like riding a hourse backwards, You never know where you are going until you get there. They told me I could print it. This would no dought cost me $30.00 in ink and paper. Then I would have a pile of loose papers floating around. "Don't open a window" I told them I would pay for an mamual as an option, but they said they couldn't help me. If I had of known this I would never have bought from them. Funny, I did not see it in print that they would not send a manual.
I have this $1000 piece of junk with Vista and it is loaded with junk that I don't need, I have 2GB of memory with duel processers 4GB of flash drive memory and it craches on me saying I am out of memory. What a rip off, nice going Dell looks like you are on your way out. I'm wondering in case one had trouble from the start would they expect one to take the hard drive out and put it into another computor so he could find the problem?
Robert Gifford.
It's like riding a hourse backwards, You never know where you are going until you get there. They told me I could print it. This would no dought cost me $30.00 in ink and paper. Then I would have a pile of loose papers floating around. "Don't open a window" I told them I would pay for an mamual as an option, but they said they couldn't help me. If I had of known this I would never have bought from them. Funny, I did not see it in print that they would not send a manual.
I have this $1000 piece of junk with Vista and it is loaded with junk that I don't need, I have 2GB of memory with duel processers 4GB of flash drive memory and it craches on me saying I am out of memory. What a rip off, nice going Dell looks like you are on your way out. I'm wondering in case one had trouble from the start would they expect one to take the hard drive out and put it into another computor so he could find the problem?
Robert Gifford.
Comments:
Posted by jktshff1 on 2008-01-07:
2 gig of memory ain't nothing. Most mfgs put bare start up procedures on paper. the full help or owner's manual is on the machine or a cd that came with it.
Posted by Anonymous on 2008-01-07:
I like the paperless manuals. All those books that used to come with the computers just took up space and collected dust. I hated to throw them away (anyone need a DOS 3.0 book?). I prefer the digital manuals - you can actually perform searches.
Posted by madconsumer on 2008-01-07:
if you are willing to pay for one, then print the dang thing. items being sold with a paperless manual is not new, it was started 5/8 years past. what would the difference be in a shipped manual vs a printed one? wont they both be a pile of paper?
i truely think you issue is not the computer, but rather the system setup.
i truely think you issue is not the computer, but rather the system setup.
Posted by Principissa on 2008-01-07:
I love the digital manuals. No more losing them! Best part is you can download it and put it on cd so you don't have to keep it on the machine itself. My new sewing machine came with an online manual. Downloaded it from the desktop, burned it to cd, stuck it in my laptop and had new curtains in two hours. If you have a cdr or dvdr you don't need paper anymore.
Posted by MRM on 2008-01-07:
I dont like all of the manuals to be digitized. I dont like to always booting up the computer just to read the manual. With paper manuals, you can just grab it, and look up the information right away.
Posted by Anonymous on 2008-01-07:
I agree Princi, we have dozens of different systems, routers, switches and many more different software applications. Manuals would take a library, we have all the manuals etc in one place that everyone can access them, all digital or PDF's. Not having shelves of books and manuals works well for us. When we used to keep bound copies we never knew if we even had the right version. And heaven help us if someone removed something and did not tell anyone.
Posted by Principissa on 2008-01-07:
To clarify something to the poster, my personal e-mail is not to be used for you to berate and belittle me and accuse me of working for Dell. I have to computers, desktop and laptop, both custom built by my father in law and my hubby. I hate Dell with a passion so why in heck would I work for them! I could care less if they stay in business or if they go bankrupt tomorrow. You posted a complaint on a PUBLIC FORUM. If you don't want my opinion don't ask for it.
Posted by Anonymous on 2008-01-07:
Principissa, kick his butt!!!!
Posted by Anonymous on 2008-01-07:
Then kick Lidman's butt.
Posted by Anonymous on 2008-01-07:
No wait! Kick mine first!
Posted by DebtorBasher on 2008-01-07:
I agree with MRM...it's hard to read a digital manual in the bathroom.
Posted by Justusryan on 2008-01-08:
What the hell do you need a manual for anyways?
Posted by Ponie on 2008-01-08:
Justusryan--to show him how to operate his manual typewriter. I, also, prefer the paperless manuals.
Posted by S. George on 2013-04-29:
Totally agree. No manual??? Had to call help line to start up UltraBook out of box. Insisted I had to purchase Tech Service ($159 fm. I-Yogi) to get help. Bad, Bad, Bad !!!
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