Tobi USA, LLC Complaint - Illegal Practice
TORRANCE, CALIFORNIA -- On 11/15/2007 I ordered ONE Tobi Steamer,which should have cost 159.87 with priority shipping and handling.The next day while checking my bank statement I noticed that my account had been charged an extra 29.95. I immediately called this company to find what the extra charge was. I was informed that I had ordered one that I paid for in full and then they claimed I had ordered one by payments.I informed them that I did not order one by payments and asked them to correct this problem. I was told that it was already shipped out and there was nothing I could do but refuse delivery one when it arrived. Over the next three and a half weeks I made several more inquires as to where the product was, and during one of these phone calls I was informed by the company's representative that this was a common problem of late because the website I ordered the product from had somehow had an invisible check mark in the payment box. For example if I had ordered three I would have received four with one on payments.
when we received the product, four weeks later,they came in the regular mail packaged in the same box allowing me no chance to refuse delivery. Several phone calls later we were informed they would send us a shipping label and stop charging our account. As to this date we have received no label and they have continued to charge our account. All together we we called this company TWELVE times and sent FIVE e-mails (and got no reply) not once did anybody actually try to help us.
In my opinion the executives of this company are trying to double their sales by committing fraud on unsuspecting consumers,and charging ten dollars for express delivery and sending it in the US Mail. I would never do business with this company again.