Best Buy Complaint - Best Buy vs. Consumer Privacy Protection
WASHINGTON, DISTRICT OF COLUMBIA -- Best Buy vs. Consumer Privacy Protection
I think my experience takes the cake, but I am biased.
The short story is: a laptop that I left at Best Buy's Tenleytown DC store for repair under a service contract was stolen from the store (I believe by an employee). The store then created false records to hide the theft, and left me to futilely call Geeksquad week after week trying to check the status of my computer. I was subjected to weeks of lies by Geeksquad and Best Buy Customer Service regarding the repair status of the phantom computer. Most importantly, they failed to meet their legal obligation to disclose the theft and notify me that I was at risk of identity theft during this entire process.
Engagement of the BBB, DC Police, and DC Attorney General's office failed to yield anything more than a lowball compensation offer, so I now suing Best Buy.