Napster Complaint - Cancellation of subscription
The only way to cancel your actual subscription, not a free trial or lite service, but a paying subscription is to call there 800 number. Upon doing so you are prompted to the cancellation area and then placed on hold for in excess of 20+ minutes. Horrible to say the least. They make it so difficult to cancel your subscription. FYI, you could probably keep a few cancellations from occurring by actually taking these cancellation calls as fast as possible with a very small wait time. Once finally getting a live customer service agent it was probably the most rude individual I have ever spoken with either in person or on the phone.
For a company that charges a monthly fee this is unacceptable. Beware of this company. Customer service is HORRIBLE!