Thomasville Furniture Newport News Complaint - Bad Service
NEWPORT NEWS, VIRGINIA -- I purchased over $6500 worth of furniture in November of 2007. Upon delivery our product was short 8 screws, but was told that they would put the screws in the mail for me. Since I did not receive the screws in the mail I drove to the Newport News store (where original purchase was made) and spoke to several employees one being the store manager. I was assured that they would order the screws and mail them directly to me. Two weeks later, I still had not received the screws and called to speak with the office manager. She told me that the screws were there and I asked her to please mail them to me that same day, she had my address and assured me that it would be done that day. Again a week later no screws, I called and spoke with office manager she said the screws were mailed out "yesterday". No apology was even initially offered at the least.
I fully do not expect to receive the screws ever. Not one employee will take accountability for my incomplete product, but their whole tone is what is hard to swallow. I got the impression that I was just a thorn in their side and they would say or do whatever it would take to just get rid of me. This store's employees has also told me untruthful things, I would never purchase anything from this store again.
Be warned: Poor customer service at the Newport News store is what you can expect.