Empire Chevrolet Complaint - Bad... To "That'S Why I Buy GM!"
WILKESBORO, NORTH CAROLINA -- While traveling to North Carolina during the Christmas holidays, the "service engine soon" light came on my 1999 Chev Tahoe LT. We arrived at our destination December 23 and I took my vehicle to Empire Chevrolet in Wilkesboro, NC on State Road 421 on December 26. A service member contacted me advising an oxygen sensor needed to be replaced. The Price $203.00 dollars. Well, two days later my "service engine light" again came on. It was Saturday approximately 3:00 pm , and when I arrived at Empire Chevrolet the service department was closed. I could not believe it, on a day that 80% of customers are able to have their vehicles repaired/serviced this dealer had the department was closed. I spoke to the general manager in which I informed him of my situation. The general manager said " there is no way for me help you right now, because the service department closed at noon." I explained to him (in a stern voice) I could not believe that on Saturday, the service department is not open longer!
The general manager informed me this area does not meet the needs to be opened after 12:00 pm. The general manager said if you bring the vehicle back on Monday they would check out the problem. I explained I would be leaving the next day at 2:00 am to travel back to Florida. The general manager said " there is nothing I can do right now." Of course I was very angry and felt this dealer had stole my money.( Think about, they could have reset my computer in my vehicle and never replaced the sensor) I returned to Florida with my engine light still on. I took my vehicle to St. Johns Chevrolet in Palatka Florida. I explained my situation to the assistant service manager. He advised his team would check the problem and call me.
The assistant manager contacted me and advised the previous dealer did in fact replaced the sensor, but when they did they welded a new "bung" over the original "bung." ( In other words, instead of removing the original piece the dealer in North Carolina welded a new piece over the original) The assistant manager at St.Johns Chevrolet advised by installing the "bung" incorrectly the sensor failed to work properly. The assistant manager explained he would take care problem at no charge,due to the fact a CERTIFIED dealer caused the problem. I would like the assistant manager at St Johns Chevrolet and his team receive some type of "job well done" for going above and beyond for customer service. As for the dealer in North Carolina, I was completely outraged at the service, and the fact they were closed on a Saturday. General Motors may need to restructure this dealer. This was unacceptable.