Hewlett-Packard Company Complaint - Stay Away from HP computers
PHILADELPHIA, PENNSYLVANIA -- I had purchased a Compaq Presario Computer at Walmart (mistake #1 on my part) After 6 months the computer started to reboot itself. I called HP technical support, level 1 support. They suggested it might be a motherboard issue and told me someone will get back to me within 24 hours from level 2 support. 2 weeks later I received a phone call from their level 2 support, case manager. After I explained to him that I use my computer for business and can not ship the computer back to them, he offered to send on-site technician out and they will overnight a new motherboard to me. Here were all the problems had started. New motherboard had arrived, was put into my computer. All USB ports are DOA. HP send out a 2nd motherboard, today the technician came again to replace the motherboard, 2nd motherboard in, 1 rear USB port is DOA, plus the motherboard locked at boot up. So I am back to my original motherboard and after a call to HP their case manager is telling me that the on-site technician failed to resolve the issue. Yes, he failed to resolve the issue because HP send out 2 replacement parts that were both defective.
Now I am waiting a call back from corporate. It was nice for them to send an on-site technician but it is unacceptable for them to send 2 identical replacement parts and both defective. Never again will I buy an HP computer again, and would suggest to everyone to stay away from HP Computers. (printers are good)
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