General Electric Company Informative - GE Recall "repair" offer is unacceptable!
GAITHERSBURG, MARYLAND -- I just recently took a close look into my GE Profile dishwasher, and lo and behold, it has been recalled this past May. I feel fortunate that there are consumer websites such as this one, and that I read enough to be cautiously curious! I phoned GE... the woman asked if I have EVER used that rinse aid stuff, and I answered yes, but only a couple of times, back when it was new. I couldn't help but mention the little sample packet of that stuff that came with the dishwasher... I wonder if anyone didn't use that?!
Anyway, I asked her to send the rinse aid cap (I'm guessing valued at a buck or two?), and she informed me she cannot do that, since I am guilty of using rinse aid before. How does that make sense?? Especially when the GE site quotes: "Over several years, normal use of liquid rinse aid in some models results in a concentration of rinse aid on the wires inside the dishwasher door. In the affected models, the rinse aid can degrade the insulation... blah blah blah..." Using the stuff a couple of times constitutes "SEVERAL YEARS OF NORMAL USE"??? Then she talked about free 'repair'. I (luckily) knew enough to ask her about the replacement insulation... would it be as thick as it is now? Would the unit run as quietly as it has? No, and no. I told her the quietness is one of the main reasons we bought and liked the dishwasher... all she could say was that I could go get a new one and GE would send me a (small) rebate check...
WHOOPIE!! GE may be handling this recall better than their recall nearly 10 years ago, BUT THEY STILL DON'T HAVE IT RIGHT WHEN THEIR 'REPAIR' OFFER EITHER LEAVES CUSTOMERS FURIOUS WITH NOISY DISHWASHERS, OR CUSTOMERS WHO CHOSE QUIET OVER 'REPAIR"! Either way, I can't see where folks will be eager to run out and buy other appliances from GE. We certainly won't!