Delta Airlines Complaint - Delta treatment of a minor
VEGAS, NEVADA -- We booked a flight for our 13 year old son to visit my brother and his family in Vegas on his own , Friday Jan. 04-08. Delta agent never mentioned any extra fees for accompanying a minor until I got to the check in desk. So I paid a 50.00 fee for my son to be accompanied by an attendant then I asked the agent how about on the way back is that included in the 50.00 fee. She said no, so I said why don't I pay that now so my brother doesn't have to be hit with that fee later in Vegas so I paid another 50.00 fee .My son was on his way.
When I got home I checked my account on line and noticed the agent charged me another 50.00 fee out of mistake which makes it 150.00 which should have been 100.00. And then they did not want to refund it so I dealt with my bank instead.
On Sunday morning my brother takes my son to the airport an hour and a half before his flight and is directed to three different lines because every time they would get to an agent they were mishandled and was told they were in the wrong line for a minor. It is now 10 minutes after 8 am and my son's flight is at 8:55am. My son was told it is too late to get on the plane. My son had a basketball game that day at 2pm.he wanted to get back to LA and if he does not get on that plane he will miss his game. My brother was at his wits end because Delta gave him the run around .I paid money so my son who was a minor to be accompanied on that plane and Delta refused to help him. The next flight out to LA is at 7pm on Delta which would be too late and my son would miss his game. My brother asked my son if he wanted take a later flight which would make him miss his game or he can take another flight from another airline and make it to his game and my son's response was "my mother told me to stick to my commitments so I would like to make my basketball game."
My brother spent additional money to get my son back on time for his basketball game and thank God for South West. My brother said their treatment with South-West was night and day .They took my son to the front of the line and took care of my son .
I paid Delta money to take care of my son and he was badly mishandled and they did not deliver what they say they were going to do... Delta...THIS Is NO WAY TO TREAT A MINOR!!!!!!!!!! what a mess that was.
Delta should review their policies for minors.