Federal Express Corporation Complaint - Why won't you help us?!
MADISONVILLE, KENTUCKY -- We just moved into our new home a little less than two weeks ago. Since then we have been receiving a large amount of mail and packages for the former owners.
It turns out the former lady of the house ran a small business here and we are inadvertently receiving her business mail and packages. USPS and UPS have been wonderful in not delivering things to the house after we told them that the former owners relocated, but FedEx is a different story.
Since Monday we have received 3 FedEx deliveries to the house, and we cannot refuse the deliveries as the driver never rings the doorbell to let us know that he was even here. We have yet to even see this person's face. He/She just leaves them on the porch and walks away.
We have called the 800 number well over 7 times explaining the situation to them and they are no help at all. One person even suggested we put a sign on our front porch refusing all deliveries for the former owners. Sorry but that's not going to happen. I shouldn't have display signs all around my house and yard warning delivery people that the former owners do not live here anymore.
The only way we have been able to get rid of these deliveries is to take an hour drive to the nearest FedEx hub on our time and our gas money to have them sent back. All the while accepting liability for these mailings because we could not verbally refuse them to the driver. We have been taking pictures of the boxes to prove what condition they were in upon receiving them and also noting down what time we noticed them on the porch and the date and day of delivery.
I do not want to keep accepting liability for these packages. According to our homeowners insurance if the former owners claim that things were missing or damaged in the packages we can be held financially responsible to replace them. How fair is that to us? We have spoken to our realtor and she said that she would make contact with them. But until she does we are stuck with these deliveries and stuck making trips to the hub, once again on our time and money.
I just cannot believe that a company this size does not have any way to stop these packages from coming here. USPS and UPS did, so why can't FedEx?