Purchased a Dell Dimension 4700 Desktop computer almost 3 years ago. Within the first month, the hard drive crashed and had to be replaced. After fighting dell for over 2 hours on the phone with various customer service agents overseas (who were VERY, VERY difficult to understand due to their accents), my warranty was honored and they mailed me a refurbished hard drive. A technician was sent out to physically put the device into my computer, but I had to install the drivers, software, windows, etc. myself. Data recovery is never provided by Dell, so when your hard drive crashes, you better have already backed-up your stuff. Since then, the replacement hard drive has crashed and was replaced under warranty with, yet again, a refurbished model. Now, almost 3 years later, the 2nd hard drive has died and I am going through this all over again. 3 Hard drives in 3 years - pretty bad.
Although Dell has very knowledgeable customer service agents that try to walk you through technical support, but due to their extremely heavy accents, it\'s not worth the headaches and frustration of trying to decifer what they are saying over the phone, and therefore, basically useless in my opinion. I will NEVER buy another Dell computer again, nor would I ever recommend Dell to anyone else. You will want to throw your computer out the window and just buy a HP, like you should have done in the first place.