Airtran Airways Complaint - My Seat Was Given Away
RALEIGH/DURHAM, NORTH CAROLINA -- I purchase a ticket and a seat online at the above airline. I was told by an agent and customer service that seats are not guarnateed. I will get my money back, and that I walked on after the standbys. Everything was told to me other that an apology. The airline screwed up and make no bones about it. I am appalled to find this kind of customer service. Do not buy seats online.
I have not been given any reasonable answer by Airtran Airlines.
Let me be clear. You paid for a seat and did not get a chance to use it. Instead you were told to sit anywhere. If you book online you can pay extra for a seat and assignment the same time. They took my seat and gave it to someone else. It is not right. I am saying to you and all readers. Do not buy a seat online. You may not get it unless Airtran changes the way you are allowed to get on the aircraft. The aircraft was empty with about less than half full.Do you understand what I am talking about now.