Circuit City Complaint - My nightmare - HP desktop
NORMAN, OKLAHOMA -- I purchased a new HP desktop package from Circuit City in Norman, OK, on a Thursday night. When I went online, I was unable to access any Microsoft or MSN website, as well as CNET. I tried unsuccessfully to resolve the problem through HP. I called the store on Saturday and they hung up on me after leaving me on hold several minutes. On Sunday, I called back and a firedog tech told me to bring the cpu in and they would try to fix it, but they might have to charge me for the work. When I took it in, I explained I didn't feel I should be charged anything for a defective computer I'd owned less than 48 hrs. About 4 hrs later, the tech called and said they'd fixed the problem. I drove back to the store, where I asked to see the unit in operation and allowing access to those websites. I was told that wasn't possible since they were then running diagnostics on another computer.
I took the cpu home, hooked it up and nothing was fixed. I called the store back and after two trys, got a manager and said since they didn't fix it in the store, I wanted the tech to come and fix it in my home. The manager said that would cost me $90, to which I objected. The manager was rude and said he'd never heard of a problem like I was describing (it was clear he didn't believe me), but if I was unhappy, they would exchange the computer. However, I had misgivings if my HP was a lemon, that the next one I got would be as well.
On Monday, I solicited advice from several knowledgeable people and that evening I tried all of their suggestions to no avail. I also called my isp when someone mentioned they might have a firewall that was causing the problem (they don't).
By Tuesday morning, I was so thoroughly disgusted that I called the bank to see if the check I wrote the store had come in yet. It hadn't and I immediately stopped payment. Then I carefully reboxed the CPU, monitor, printer, and battery back-up and drove back to the store. When I pushed the loaded cart to customer service, I told the person there that I was returning everything and I wanted a receipt showing it was returned. The woman was very brusque and rude and told me I would have to pay a 15 percent restocking fee. I told her quite plainly that they were crazy if they thought I was going to pay them more than 120 dollars to take a defective system off my hands.
I also told her I had stopped payment on the check. She snatched my original sales receipt and disappeared to the back of the store. She was gone several minutes and was even ruder when she returned, saying I should not have stopped payment and that I had no choice regarding the restock fee. I answered that of course I had a choice and my choice was not to pay them anything. I pointed out I was returning everything I purchased and they didn't owe my anything since I stopped payment on the check. Then I reached out, took my original sales receipt out of her hand and turned to walk away.
When the customer service rep. screamed at me, 'You can't leave!', I said 'Watch me' and kept walking.
I definitely will never do business with this company again. And I am now starting to research my state's lemon law!