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Block House MUD-ECO Resources (Water Company) Complaint - Horrible customer service

Review by Emster on 2008-01-09
LEANDER, TEXAS -- I had an acct with this company for 2 years.

The number 1 complaint: No matter what day or time you called them, you were are hold for at LEAST 10 minutes.

Their policies changes monthly.

I love paycheck to paycheck and sometimes I pay my bills right before the cut off date. Bad, I know, but thats how it is right now.

One time I paid my bill Saturday night online and the disconnect date was that coming Tuesday.
Tuesday afternoon my water was cut off. After calling them and explaining I paid the bill, they put me on hold for a minute and came back apologizing. They said they would turn my water back on and not charge me any fees.

Well, the next months bill had a $30 reconnect fee on there. I called them and told them I wasn't supposed to be charged anything. The woman on the line argued with me forever and she was obviously wasn't going to back down. She said they had to charge me no matter what. I ended up paying it.

So then months later, I paid another bill online around 1 a.m. and then called them the next morning first thing to tell them I paid the bill and wanted to let them know because of what happened before.

This guy I was talking to tried to tell me that because I paid it AFTER 12, that it now falls on the disconnect day and he wanted to charge me $100 deposit and a $30 reconnect fee!! And my water was still on!!!

I told him he was crazy and that he can't charge me for something that wasn't done yet! I told him that I had paid my water bill like this before and was never told that!
After arguing forever with him, he finally "let" me not be charged.

ECO RESOURCES has the weirdest customer service and I am SO glad I moved and don't have to deal with them anymore.
Comments:7 Replies - Latest reply on 2009-02-19
Posted by One-Eyed Willie on 2008-01-09:
They let you go on the reconnect fee, but they started peeing in your water
Posted by jktshff1 on 2008-01-09:
You need to get your situation under control and pay the bill on time. Not trying to be mean.
Posted by screwed over and over on 2008-08-01:
these people are so crooked that they took my comment off this site this is a bunch of crap im going to start filing complaints with the texas utilties commision and im not standing for this crap
Posted by Anonymous on 2008-08-01:
screwed over and over, you just joined this site today? What comment was removed?
Posted by screwed over and over on 2008-08-01:
my father in law pays the water bill but he cant drive and is handicapped so i have to help him and he is on oxygen but i found out that even if you submit the letter to not turn off you have to update it every 30 days or they will cut it off just aint right
Posted by Anonymous on 2008-08-01:
screwed over and over, you should post your own review so others can understand the problem(s) and avoid getting into the same jam with Block House MUD-ECO.
Posted by Stay-C on 2009-02-19:
It isn't the company you should be mad at.. They are only following orders by the MUD Board of Directors on turning off and on your water policies.. This does need to be addressed to the board and we do need people like you to speak up for all.. I am writing them to throw my 3 cents at them for making up policies that punish us rather than help make Block House a place that people want to live in. That is my 3 cents..

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