United Airlines Informative - Return ticket of a round trip denied by airline
STATE COLLEGE -- I purchased a round trip ticket with united airlines. My return date was February 23 2007, but I called and extended that to May 31st, 2007, after paying a $200 fee. The initial return ticket value was $600 ($1200 for the full ticket), so the return ticket was now costing me $800. I called again for a second extension before March 31st, and they told me that the ticket was valid until Nov 23rd, and I could either travel by then or call to pay another fee and extend the departure date further. They said I do not need any other document than my present ticket, and they just mentioned that my new reservation was H-class. I called on Nov 22nd to extend my departure date again, as I was told I can do, and the representative on the phone said they have no record of my ticket!
I gave them the ticket number, the one for March 31st, and they said it doesn't exist on their records!! The said if I had done as I claim to have done I would have received another ticket by mail! I insisted that I payed $800 including extension fees on this tickets, and I therefore need to know why it's not showing on their records, but they just denied my request.
So, there it was, United Airlines had just snatched $800 from me and doesn't acknowledge it.