Best Buy Complaint - Best Buy Rips Off Disabled Woman For $100
I purchased a 22" LCD widescreen monitor from Best Buy Online right after Christmas. I am disabled and I cannot shop in stores where I have to walk around. When I started using the monitor, it was damaged. There were lines all over the screen. I called Best Buy cust. service and talked to them about returning the monitor. I wanted to know how to do this since I cannot come into the store. They could not help me, they told me their policies and that was that. I called the nearest Best Buy (45 min away) and talked to them, explained my situation, and they agreed that I could send my brother to return the monitor and then he would have to purchase another one after they returned the money from the first monitor to my checking account.
When I purchased the monitor online, I used a $100 gift card and the rest came from my checking account. I immediately shredded the gift card after I used it (in my shredder from Best Buy) as there was nothing on the website that stated I needed to keep the invalid card in case of returns.
So when the monitor was returned, instead of returning the money to my checking account and giving him a gift card for $100 to buy the next monitor, they returned part of the money to my checking account and $100 to a shredded gift card. =\
So...he comes home with a receipt for the purchase of a new monitor all of it charged to my checking account and a receipt for a shredded gift card.
If I didn't have that gift card, I never would have purchased the monitor in the first place.
Since they knew the first gift card was already invalid, why couldn't they have issued him a new gift card to buy the monitor?
I called CS again.
I told her I was on a limited income, I am disabled and I don't need to spend another $100 at Best Buy.
Not only have I now gone $100 over my budget for the month, but now I need to go buy something else at a store that has just ripped me off?
Its not right how I was treated as a loyal customer of Best Buy. I have bought ALL of my electronics at BB for the past 3 or 4 years now. Computers, cell phones, games, discs, mouse(s) for gaming, hard drives, etc., etc. I have spent a lot of money and this is how I am treated?
Its wrong. Wrong, wrong, wrong that MONEY comes before treating others fairly.
I will never, never shop at Best Buy again. And I'll make sure that everyone I know knows how they have treated me, especially after I let them know about my income...that they are greedy and unfair.