Ford Motor Complaint - There should be a recall on Ford Minivan Transmissions
STERLING, VIRGINIA -- The transmission on my 2004 Mercury Monterey failed on December 15, 2007. I was driving along at 40 mph when all of a sudden the van shifted into neutral and coasted to a stop. The engine kept running, there were just no gears. After having it towed to two different Ford Dealerships where both places told me I would need a new transmission, I went online and found out that this is an ongoing problem with thousands of Ford minivans. Both dealerships claim they have never seen this before. What a bunch of bull! I even have the extended warranty but the company that Ford uses (Easy Care Gold) claims they don't have to pay for the repair since I did not have the transmission flushed at 30,000 miles. According to every mechanic I have talked to the flush was unnecessary and would not have prevented the transmission failure.
Actually it is the torque converter that failed. If anyone else has had that happen please fill out a form with the NHTSA. We need to have a recall issued before someone gets killed when their van just stops. Also, Ford needs to step up and take care of the cost of the repairs.