Fred Meyer Complaint - Terrible service...all around
TWIN FALLS, IDAHO -- I visited the Twin Falls, Idaho store on 1/9/08 and purchased (3) 2 pack light bulbs that were clearly marked for $3.99 each. Upon check out the cashier (Kelli) rung them up at $7.99 each. After I notified "Kelli" that the price was advertised for $3.99 she said I had to go talk to the manager to fix the price. I had all ready swiped my credit card, so she took the merchandise and dumped it on the "u-scan" managers desk and left.
The "manager" a young 19-ish looking "Coby" asked what the problem was and I explained. After trying to call anyone to look up the price, he told me they were mismarked. I then stated that the sign and the SKU numbers matched and he said the associate could not find the item. I told "Coby" that I would like the price advertised....He sat there for almost 60 seconds hoping I would just take the bulbs and leave.
He then suggested that I go back to the bulb isle and confirm the price, I told him to please have an associate meet me ther. When I returned to the bulb isle an associate confirmed the price at $3.99 and told me to tell the manager "we found the price". I refused and said, you need to call and confirm. When I reached the "manager" I said, did she call you and he said "no".
I told him we found the item and it was marked as $3.99. He said, "I don't know how to credit this, I have to call my manager".
Since this is getting so long....20 minutes later the manager credited my card and charged me the correct price. The female manager (I could not see her name tag" was also very gruff and had no service skills.
Terrible customer service. I will share this story wirh anyone who has experienced such service.
I must say I am from Portland, OR (Home of Fred Meyer) and they are the finest store in the Portland area. How does a corp. allow such terrible service from associate to PIC to manager?
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