Orek Complaint - Poor service - Orek vacuum

Review by chickadee on 2008-01-10
ARKANSAS -- The store located by the Central Mall in Ft Smith, Arkansas:

Sign reads OPEN 9:00am

We sat outside the store waiting for it to open until 9:20a.m. on January 10, 2008. No one ever showed up to open the store.

We asked a store next door about it and they said this is a common thing for them not to open until later, sometimes as late as 10:00am.

Needless to say, we took out business elsewhere.

Someone needs to look into this problem. I would not recommend this store to anyone.
Comments:2 Replies - Latest reply on 2008-01-11
Posted by Mario The Great on 2008-01-10:
Oreck is a privately owned company. Each Oreck dealer is a franchisee. They all dictate their own hours. If they choose to open at a later time, it's their call. Granted, they lost your business but there are only 2 Oreck deals in Ft. Smith. They really don't give you much of a choice, do they?
Posted by Slimjim on 2008-01-11:
It really is a sign of poor managemt and lack of care when it comes to quality service to consistently fail to open a store on time. They really need to move their opening time to 10 then and be there at ten.

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