U-Haul Complaint - U-Haul - once again cares not about public safety
WASHINGTON -- On the evening of January 2nd I called U-Haul "Customer Service" (I use the term loosely) to report a U Haul vehicle traveling on the freeway in rush hour with NO operational tail lights, brake lights or clearance lights in the rear - and the combination of heavy rain and darkness made this vehicle all but invisible. The headlights were on, as were the forward and cab lights - so that lighting circuit was energized; however from the back the truck was all but invisible.
Armed with a license plate number and description, I was ready to tell the operator in "customer service" (if one could call it that) about the problem so it could be noted and remedied when the truck returned to the rental center. This is not rocket science people. Here is the license number, here is the cross-reference to the truck, here is the truck location.
This person - clearly from a call center in India based on the thick accent - stated that THERE WAS NOTHING SHE COULD DO ABOUT THE ISSUE. Nor did she even care. Do you mean to tell me that the call center workers cannot take a set of simple information pertaining to a major safety issue so it could be addressed when the truck is returned??? Is public safety not a concern for U-Haul?
Since U-Haul apparently does not care about their equipment running in 'stealth mode', it's apparently a waste of time in trying to ask the company to address and fix the issue. No, in the future I will just call the State Patrol. I am sure the Commercial Vehicle Division would be more than happy to take the information and (one can hope??) enforce the issue with a hefty fine.
U-Haul - business as usual, eh? Purely pathetic!