Maytag Corporation Informative - Poor Product Poor Customer Service
MELBOURNE, FLORIDA -- Very Poor Service. I plan to visit every site I can and poorly rate your product and service because of what has happen.
I bought my washer in Sept 07. It stopped working in December. The repair service, "All Star", came out and said I needed a timer, motor and transmission. I waited 3 weeks and had to get one of the parts myself from Maytag. The service was rescheduled for January 10th. All Star came back out and said they were not going to replace the transmission they ordered because it was too difficult and while trying to replace the timer, they broke the knob on the appliance. Upset with the situation I called Maytag and spoke to a supervisor. I explained the circumstances and told them I have waited all this time, they sent out a horrible service technician, the appliance was only 3 months old and should not have all these problems. I explained I already had to take off two days of work and I requested a new replacement washer.
What do you they said. SORRY WE CAN ONLY SEND OUT SOMEONE TO REPLACE THE PARTS. Who cares I have to take off another day of work or that this machine had major problems after only 3 months.
To top that off, when I asked to speak to the supervisor above her, I was told I would have to write a letter. I guess the supervisor's supervisors are afraid to talk to unhappy consumers. As a side note the reason I went with Maytag again, is because my first one lasted 20 years.
I will never buy another Maytag product and plan to submit this information to every consumer review site on the web I can. I hope my efforts with spreading the word about this helps prevent another consumer from going through what I have had to experience. I would like a response to this email so I may post Maytag's answer with my above comment so the consumers can judge for themselves whether or not to buy from Maytag.
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