Frontier Communications Solutions Complaint - Frontier takes money not owed to them
BINGHAMTON, NEW YORK -- About a year ago I started having problems with Frontier Communications phone company. I had signed an agreement with them that was supposed to be for a year. Well I decided to buy a house and the house I purchased was outside of the area they supplied phone service to. I called Frontier to see what my options were. I thought the agreement was for one year. The rep I talked to tells me that the agreement was for two years. So already I was lied to right of the start. The only reason I signed was because it was one year. They then tell me It will cost me 300 dollars to get out of the agreement. So in short this is what they are saying. Because they cant give me service that I am more than willing to pay for, I have to pay them money to get out of a contract that they cant fulfill. WHAT? This is the best part. I talked to 6 reps. 3 of those reps told me that the contract should be voided because I am moving outside of there area. But the other 3 reps, who were suppose to be supervisors, told me that they had no records of anybody telling me that. So now I'm told that if I pay 170.13 instead of the full 300 then that would be fine. WHAT?
So I ask for a copy of my contract agreement. I was sent a copy of an agreement for a 4 year internet service. Well at this point I realize that this company just scams people. I'm sure that the 170.13 was a number pulled out of the sky. Unfortunate for me I don't have the money to take this to court. I just paid the bill to avoid the bad credit.
Anyone looking for phone or internet service should look someplace else.