Ashley Furniture Complaint - Definitely an Experience
GREENVILLE, NORTH CAROLINA -- On Thursday 11/25/07 my husband and I entered into the new Ashley Furniture Homestore in Greenville North Carolina to purchase a leather recliner sofa and 2 glider recliners. Paid cash and was told that it would be delivered on Saturday the 17th of November.
On the 17th of November I received a call that my furniture would be delivered between 1:00 and 5:00pm.
Saturday November 17th Received a call at 4:04pm from Ashley Furniture stating that delivery truck was running late. Having issues with truck lift but truck was in my area working on deliveries.
Saturday November 17th 5:27pm I called Greenville warehouse and ask what the problem was and when exactly was I going to get my furniture? They didn't know anything.
Saturday November 17th I called the store and ask was I going to get my delivery tonight or not?
Saturday November 17th 6:21pm Received a call from the truck driver stating where his location was and ask for directions to my house from his location. 20 minutes away. On their way.
Saturday November 17th 7:36 Driver called back to say they had 20 some pieces of furniture in front of my furniture that they had to deliver before coming to my house. It would be around 9:30 before they could get to my house.
Saturday November 17th Immediately after receiving this call, I called the store and talk to the salesman who sold me the furniture and I told him after waiting at home all day for my furniture to be delivered it was still not at my house and I was a very upset customer. This was terrible delivery service. He apologized and I know there was nothing he could do about it, he was a salesman, not a delivery driver. I expressed my anger to him telling him that I wanted my furniture to be delivered tonight or they could give me back my money. (I had failed to read the part on the back of the bill of sale about All Sales are Final.
We cannot Guarantee a Specific Arrival Date, no refund no exchange.)
Saturday November 17th I called and ask for the manager of the store. I did not get to speak to the manager. They ask could they help me and then I just let him know what was going on and that I was not a happy customer. He wanted to give me a $50.00 gift card to cover what I had been through and I told him to keep it. I had no intentions of every going into that store again. I told him that after all the lies I had been told about my delivery today I would be a fool to come in and purchase more furniture.
Saturday November 17th Another delivery driver calls and gets direction to my house stating that he has my furniture on the truck and is on his way from Greenville. The truck arrives at 9:30 and to my amazement the person delivering my furniture is the salesman whom we purchased the furniture from. He told me that after I called he left the store to go get the truck at the warehouse to deliver my furniture. He stated that he sold me the furniture and he felt responsible for it. Now he is a good salesman. How my furniture got from Washington back to Greenville to the warehouse, I don't know.
My furniture was delivered and I told him I was not happy with the service and I was not signing the paper that I had inspected the furniture cause it was dark and I could not see it that well in the area it was set in and I was sorry that he had to be out late delivering furniture.
Sunday November 18th. While inspecting the furniture I discovered a 1 inch tear in the left side of the recliner that someone had made an attempt to repair. I called the store immediately and reported this to sales person. I told him I was coming in with pictures and show them the tear.
Sunday November 18th Went to the store to express concerns about the delivery and the defective furniture. My husband and I expressed that we paid for good quality furniture but this was not worth what we paid for. She was very apologetic and she was sorry that we were upset. They would do whatever it took to correct this. They would order us another chair.
December 7th A chair was delivered to my house and when he got there with the chair it had a flaw in it also. We had noticed that the other recliner had slits in the top of it. Now I needed the back for two chairs and a bottom for one. They had tares in them.
January 9 2008 My chairs have been replaced and I am finished with Ashley Furniture. Never will I buy anything else from them nor to I recommend anyone else to.
For Christmas my son and daughter in law wanted a bedroom set. My husband gave them a check and they went to a small furniture store in Greenville, purchased the furniture on Friday afternoon and the next Friday the furniture was delivered and set up before 12:00pm. Furniture was in excellent condition.
I have to agree, buying from Ashley Furniture may seem like a good deal -if you want to mess with a headache. I am worried now that the furniture will probably not hold up.