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Levitz Furniture Corporation Complaint - Broken Bed Rails
Complaint
BROOKLYN, NEW YORK -- I purchased my bedroom set from Levitz on 12/05 along with their protection plan for almost $2100. Within 2 years I paid the full balance on my account. On 8/07 one of my bedrails broke (the hook that holds the footboard in place). I called Guardsman (the company that I purchased my protection from) to repair it, the repairman comes and takes a picture of my bedrail and told to wait for a call from their company. I waited ten days, when I did not receive a call I called them. They told me that I would need to call Levitz regarding the issue. I called Levitz on 9/07 when they informed me that my bedroom set was discontinued, within two days I received a merchandise credit for 482.07. I called Levitz and explained to them that I am not satisfied with a store credit due to the fact my furniture is fully paid for and the service that I received from their company, the customer service rep apologized for the inconvenience cancelled my merchandise credit and informed me that a personal check would be mailed to me within 7-10 days.
Three weeks later I call Levitz regarding the delay of the check, the rep told me that their systems were down and they were not able to release them to follow up in a week if I still did not receive it. 10 days go by I call Levitz again and the rep who originally told me I would receive the check explained that it needed a manager approval who was in meeting, she would personally speak and call me back within 2 hours. 10/07 I called back the next day when I was informed that a personal check cannot be issued-it's not their company policy. I explained to them that the manager on duty told me that would get a refund, I even spoke to her after she told me that and explained that it was waiting for an approval, and why are your trained employees telling customers they can get a refund when they cannot and lying.
She explained to me the computer was never really down and there not a person to speak too to get an approval. Levitz re-issued me another merchandise credit(since the first one was cancelled )in the middle of October and told me to go to store a look for a similar bedframe. I asked them what if the bed frame is more or less than my credit, I would be responsible for the difference whether it's more or less. In 11/07, I went to Levitz to look for a new bedframe I actually found one similar and in the same price range, but when I went to pay the cashier told me they are not accepting store credits because the company file for bankruptcy and is going out of business. I called Levitz customer service; where no one answered.
The cashier told me no one is there because their going out of business. I was disappointed and upset but I wanted my new bedrail, so I asked her if I could use my Levitz credit card; she said no, only cash and major credit cards. It's now 1/08 and my bedframe is still broken (being held up by books). I'm out of $482.07 plus my protection plan money is gone. Store credit is no longer being accepted, and I'm stuck with the butt end of the stick. Help me Howard!
Three weeks later I call Levitz regarding the delay of the check, the rep told me that their systems were down and they were not able to release them to follow up in a week if I still did not receive it. 10 days go by I call Levitz again and the rep who originally told me I would receive the check explained that it needed a manager approval who was in meeting, she would personally speak and call me back within 2 hours. 10/07 I called back the next day when I was informed that a personal check cannot be issued-it's not their company policy. I explained to them that the manager on duty told me that would get a refund, I even spoke to her after she told me that and explained that it was waiting for an approval, and why are your trained employees telling customers they can get a refund when they cannot and lying.
She explained to me the computer was never really down and there not a person to speak too to get an approval. Levitz re-issued me another merchandise credit(since the first one was cancelled )in the middle of October and told me to go to store a look for a similar bedframe. I asked them what if the bed frame is more or less than my credit, I would be responsible for the difference whether it's more or less. In 11/07, I went to Levitz to look for a new bedframe I actually found one similar and in the same price range, but when I went to pay the cashier told me they are not accepting store credits because the company file for bankruptcy and is going out of business. I called Levitz customer service; where no one answered.
The cashier told me no one is there because their going out of business. I was disappointed and upset but I wanted my new bedrail, so I asked her if I could use my Levitz credit card; she said no, only cash and major credit cards. It's now 1/08 and my bedframe is still broken (being held up by books). I'm out of $482.07 plus my protection plan money is gone. Store credit is no longer being accepted, and I'm stuck with the butt end of the stick. Help me Howard!
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