Global Tel Link Complaint - Problems W/ Global Tel*Link
CINCINNATI, OHIO -- I have had an account with this company for several months in which I've had numerous problems with. Originally I had a billed account but for some reason unknown it was canceled and I was forced to set up a pre paid account. I was told I was only able to add minutes to the account with a credit card. The past few months I have noticed I have been overcharged for these calls because the customer service rep had entered my address wrong. Most likely because I have yet spoke to a customer service rep that speaks nor do I think understand English very well.. I called to make a complaint and was told I would have to wait until I received my bill to dispute this. A bill in which I never receive either because my address was entered wrong or the fact that I have a pre paid account and is not billed for the actual calls. Another problem was I could not receive calls when I had more than enough funds on my account.
Also my calls would be cut short to four, five minutes and the inmate would have to call back and I was charged 1.50 for a connection fee. Most recently I called in to have minutes added to the account and was told my card declined. Not thinking, I called in the next day with a different card and was told this one also declined. I called my banks to see why the cards where declining and found that neither one of the cards where declined both transactions where shown as processed. Calling customer service is a joke.
I have tried this several times and found it unsuccessful. I have on numerous occasions asked to speak to a supervisor and was told its against company policy. So I have filed a former complaint with the Orlando, Fl Better Business Bureau (this is the state that the main office is located in, so I've been told), and also posted several complaints on web sites like this. This company is seriously corrupted. I am asking everyone who has had similar problems with this company to also contact the B.B.B. Something needs to be done about this!!!