SAFECO Corp Informative - Dear Safeco - Do they care?
HORNELL, NEW YORK -- Dear Safeco:
My loss is nearly a month old now. I am still waiting for an answer. Below is what has happened in my life since I called you for help.
Saturday I waited home for the professional team that was to show to clean up the mess, power wash my basement, and protect my loved possessions. The phone call I received said 8:45, oh we have to drive to Hornell so first thing in the morning. The team finally showed at 11:15, a young boy in a van completely unprepared. He was in shorts, t-shirt and white sneakers. No dumpster, no power washer, nada zip. Needless to say, he left with promises of a company call on Monday and the professional workforce we had been assured would be arriving on first visit.
Sunday morning the house was completely filled with flies. Maggots were beginning to arrive and black mold was creeping and growing all over the basement and the smell was completely overwhelming. Some mold stood out an inch or more. I've never seen anything like it. We couldn't delay any longer. Rich and I started clearing out the debris.
Monday morning I received a call from Estell (I believe that is her name) in Cincinnati asking if all was well and questioning the service provided by their contractors. I let her know what had transpired and she asked if I needed financial assistance. I said I could use a little help; clothing, food, cleaning equipment all lost and our paychecks have been eaten by expenses we could not afford. We have bills to pay, I have to go to work some day, I have nearly no underclothes as they were waiting to be washed. I try to keep my delicates together to do in a couple of loads to maintain the life expectancy. The same is said for Rich's work clothes. He wears mainly dress khakis and darker plaid dress shirts so I wash them when it is needed. I don't believe that is out of the norm. I explained as gently as possible my dilemma. This was both distressing and embarrassing. I should not have had to tell someone I needed underclothes but she was so sweet and gracious, claiming to understand completely. She stated she was sending a check for $3000. I was surprised but grateful. I wanted to replace my vacuum, washer and dryer and even my under things and Rich's dress clothes. She also promised assistance from the other professional company SafeCo deals with. She would call me right back as soon as she arranged it.
I received no call from SafeCo until John Wehr called me. He asked me basic questions, requested a statement that he had to type in, and asked questions about what the adjuster did regarding photos of the sumps and such. I wouldn't know I saw Richie's booklet on the floor soaking in the nasty water and I don't remember much after that. Mr. Wehr then informed me that I might not be covered and attempted to read the denial letter to me. I hung up. I have had enough stress in my life. He promptly called back and said that we must have been disconnected. I assured him, no I had hung up the phone. He requested me to have the other professional cleaners come in and I declined. He then stated that it was my responsibility to be cooperative and I told him I had been and was told I had coverage, had taken on expenses under that belief that I couldn't afford. I hung up the phone. Regardless, he had the company call, and I declined the service as I was unsure of any coverage.
I can't cry many more tears, I can't take the stress. Rich already had problems; he is being treated for depression, anxiety disorder and stress, extremely high blood pressure. He is taking medication to control his heart rate. But regardless, as it turned out, we had to clean up the mess. We thought we could do it alone but found the job to big and asked for help from our children. They took off from work, gave up pay, to assist. Baby books, certificates, diplomas, candles from birthdays past, baby hair, many other precious items were laid out across the lawn to dry in the sun. Those things we couldn't rescue filled a dumpster in the street.
I don't get it. How can they put me through such a roller coaster of emotions? The letter never arrived Mr. Wehr said he was sending. The check did not arrive and no further communications from Safeco was received. Although I was very emotional when giving my statement to Mr. Wehr, he never asked to speak to my husband who I turned to twice for assistance. I almost feel this is my claim not Richard and Jeanette as the policy states.
Again, I am very upset and Safeco will hear about that. What happened to me, to my family, to my home should not have happened. We have been made to suffer above our devastating loss. I have had to provide the cleaning materials, food and beverages for those kind enough to assist; I have in my possession a letter stating I have coverage. I want to have that confirmed or changed. If I have coverage, I am requesting the financial assistance I was offered. I am not sure of Mr. Wehr's problem but that can be discussed later.