Best Buy Complaint - Money for Nothing! - Geek Squad
SAN DIEGO, CALIFORNIA -- I took my computer to the "Geek Squad" to have a virus removed. To make a long story short (including several trips back and forth to Best Buy with my computer in hand)they took $160.00 from me and did absolutely nothing. I still had the virus and they claimed they could not guarantee getting rid of a virus. And as a bonus for me, I was told it was not within store policy or regulations to give me my money back.
So the bottom line is, I payed $160.00 to drive my computer back and forth to Best Buy three times. What a deal. Maybe next week I'll pay them some money to take my TV for a ride.