State Farm Insurance Complaint - Unable to Verify Insurance Coverage
On a Sunday afternoon, I attempted to rent a car for an emergency trip- after calling to verify availability of the car, I inquired about insurance, in which the agent said it was neccessary to verify coverage, liability etc via a state farm agent. He kindly offered to call the 800 number for state farm, but was told they could not give him the information. I called back to speak with a management person,who identified herself as the supervisor. I pleaded my case with her, explained it was of an emergency nature that I needed the info, and she refused to assist. She admitted that she was able to access the info, but because my local agent, Stowe Parker, in Gastonia NC had made the choice not to invest in paying the fee to the 800 service, she could only assist if I were in a collision and needed to rent a car.
I essentially BEGGED her for assistance, asked her to make a sound management decision to bend a rule, and keep a customer of 15 plus years happy - she had ZERO compassion, and even less sense. If you, as a person within management, knew that you could bend a rule (in which no one would have possibly known you had bent), in order to save a veteran customer (who WILL spread the word to everyone within earshot)- wouldn't common sense tell you to do it?? I am quite sure that State Farm executives would rather know she had made a sound decision to bend a ridiculous rule, rather than to lose the money that they will inevitably lose through word of mouth and the cancellation of my policy. I don't know who to be more upset with- Stowe Parker, for being too cheap to pay for the service (the "supervisor" did state that this is rare, and most ALL other agents subscribe to the 800 service), or the supervisor herself, for being too ignorant to realize her decision to not assist me is far more detrimental.
Bottom line, this is pathetic customer service, and Stowe Parker should have some type of back-up service if he is not going to invest in this verification service.