Ashley Furniture Complaint - Terrible Quality & Highway Robbery
NEVADA -- In 2005, my husband and I fell in love with a red durapela couch set at our local Ashley furniture store. As we never buy on impulse, we visited this store about 5 times and asked all kinds of questions before we decided to purchase the set.
We asked specifically about the durapela and how durable it really was. We were informed it was the highest of qualities, very strong, the color would stay, etc. They were so sure, they offered a life time warranty on the whole couch! We were also pleasantly surprised when the manager informed us that durapela was "stain resistant". With two kids and the words stain resistant, we were sold.
The nightmare began... It took FIVE months to receive our couches. FIVE months of being told they were on back order, they were so popular the company couldn't keep up, etc. We asked to cancel our order and were told couldn't.
The couches arrive and one leg is cracked in down the middle. The store informs us that once the furniture is at our home, they assume no more liability. We'll have to call Ashley Corp. We made several calls with no return call.
The durapela is NOT stain resistant, not in the least. Simple things like WATER cause "puddle" like stains and you have to use a special soap to clean it or the puddle-stain gets even bigger. Then after you clean it, the fibers rub off, leaving your once brilliant red couch with a tarish black tinge.
The back corners of the couch have ripped seams.
There are several broken springs which have ripped through the material and are now destroying the cushions.
The fluff in the back of the couch has compressed to nothing where the cushions meet so that when you sit, you get sucked in between the back cushion and the seat cushion.
And about three of the legs now have the cracks down the middle and the ultra thin paint has several chips, making the couch look even more ghetto.
Needless to say, I'd never buy from Ashley again. We paid WAY TOO MUCH money, for this type of quality. These couches are three years old and I think their only use is a good donation tax write-off.