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All Area Appliance Service Informative - Scam artist?! - appliance repair, washing machine

Review by Lucy123 on 2008-01-13
CONYERS, GEORGIA -- January 2008

I called for a repair of my very old Kenmore washing machine. The "repair man" diagnosed my problem as a broken water pump, without looking at the machine (he listened to it.) He then told me he was certain the pump was broken, and it would cost $200 just for the pump itself. He recommended I buy a new machine for $250, as it wasn't worth fixing. He then collected his $10 fee and left. It turns out the belt was the only thing broken ($12 part.) Had the pump really been broken, it cost $40 retail, even less for his company.

However, replacing a belt can be a difficult and time consuming repair. An honest repair man told me he probably gives half a dozen people per day the same story, manages to still make money, and never has to do any actual work. I emailed the company and told them this same story, no response yet.
Comments:2 Replies - Latest reply on 2008-01-13
Posted by qualityappliance on 2008-01-13:
$10. for a service call? The average service call rates are between $65.00 and $90.00 plus parts and additional labor. I guess you get what you pay for. While it is true that replacing the belt on the older Whirlpool belt drive washers was a bit difficult, an experienced technician should be able to complete the repair in about 20 minutes. Usually there is an underlying cause of a belt failure such as pump or wig-wag.

As a rule I shy away from companies with names like AA, A-1, All-anything, they pick these names to get top billing in advertisements such as yellow pages, etc. because they can't get by on their reputation alone.
Posted by jktshff1 on 2008-01-13:
Quality, I have never heard of a part called a wig-wag. What is it and what does it do?

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