All Area Appliance Service Informative - Scam artist?!
CONYERS, GEORGIA -- January 2008
I called for a repair of my very old Kenmore washing machine. The "repair man" diagnosed my problem as a broken water pump, without looking at the machine (he listened to it.) He then told me he was certain the pump was broken, and it would cost $200 just for the pump itself. He recommended I buy a new machine for $250, as it wasn't worth fixing. He then collected his $10 fee and left. It turns out the belt was the only thing broken ($12 part.) Had the pump really been broken, it cost $40 retail, even less for his company.
However, replacing a belt can be a difficult and time consuming repair. An honest repair man told me he probably gives half a dozen people per day the same story, manages to still make money, and never has to do any actual work. I emailed the company and told them this same story, no response yet.