Chase Manhattan Bank Complaint - Failure to Send Refund Check with Proper Payee Name
BOYNTON BEACH, FLORIDA -- My father died early in 2007. He was a stroke victim and his bills were paid by my sister before and after he died. A credit in the amount of $74.48 for partial premium refund was entered on the account (which was in his name) by the auto insurance company after it was notified of his death.
When Chase was notified of his death by receiving a copy of the death certificate, they established a new account titled: "Est of.....". They sent 2 checks totalling the amount of the auto ins premium refund, payee "Est of....". Since there was no bank account with that title (no estate bank account was necessary since all of his assets were in his daughters' names), I called and informed customer service of this fact. I was told to send the checks back and write on them "VOID-RETURN TO ACCOUNT." New checks were issued to payee "(Father's name)." I called again and said his was deceased and checks should be made out to my sister's name since she was the one who was paying his bills before and after his demise. Every time I called, I was told the checks were generated and should be received within 7-10 business days. After a month, each time, I would call and report the checks were never received. I would verify the correct address, and was told that's were the checks were sent. They weren't received.
We went to speak to a person in the Chase Bank and hoped to enlist a flesh and blood representative's help. We presented documented proof that my sister was paying his bills and she should be the payee for the refund checks. The Chase rep called customer service, gave his name and ID number to 3 people before he finally spoke to someone who would assist him. He was assured the check was being generated as he was speaking to that person.
Did you receive the checks? Neither did my sister. Personal calls and emails to the Chase rep in the Bank resulted in follow-ups by him. There was no response from customer service to us. He got responses reporting to him that the checks were sent out, and again, correct address was verified. Never received anything.
Did I mention all this has been going on since late February 2007?
I finally found out the name of the CEO of Chase Card Services, and also just found out the city and state: Elgin, IL. At least I think that's it. I have had a heck of a time trying to find out the name and city, state of the corporate offices. They really don't want the general public to know, do they?
My story will once again be told, and who knows if there will be any response?
I am so glad that I have Citicard and Bank of America and AT&T cards. The customer service from them has always been TOP NOTCH.