Radio Shack Complaint - Extended Warranty
WESTMINSTER, MARYLAND -- I too purchased the extended warranty for a phone. When I returned the phone and told them it was no longer working, I was told they would have to send the phone out to see if it was repairable and if not they would replace it. Well, 3 weeks went by and no phone call. I went into the store and was told the phone had come back and was now fixed, they replaced a part. Took the phone and charged the battery as directed and when the phone rang I was unable to push the talk button as it still did not work. I took the phone back to Radio Shack and now was told they would have to send the phone back a second time and then it would be up to the corporation to decide what to do if it can't be fixed. I was not satisfied and of course told them this is Not customer service and the warranty is worthless. I took the broken phone and left.
SO, as others have said, do not bother to get the extended warranty. I will not purchase anything there again.