Capital One Complaint - Capital One Fraud Protection Department does nothing to protect their customers!
SANTA CLARA, CA, VIRGINIA -- I am having an issue in resolving fraudulent charges on my Capital One account, the card was issued under my name but I've never received it because of the mail tampering at my previous residency. So they've kept on sending me over limited balance each month. I've contacted them about fraudulent charges on the account; I have also sent them all the supporting documents including police report with the names of the suspects. Ironically or not the people that I filed as main suspects of my identity theft, fraud, stolen checks and mail tampering happened to be involved with fraud with Capital One roughly a year ago before I moved to this particular residency 33 Teddy avenue, San Francisco. Kenny R from Customer Fraud Protection was the person who informed me about it over the phone.
He also said..."We are working with you to resolve this matter..." Without being a fraud investigator I can see that apparently the Filipino family that I was renting my room from, the landlord aka [removed] and her daughter aka Josephine Faustino at 33 Teddy avenue have been involved in the fraud with Capital One more than once including the case with me.
From the police department in San Francisco I have received an unclear answer, on one hand they're saying that they will only start on investigation if the credit company will initiate it. On the other hand they said they won't really do any investigation unless it is 10,000 or more has been stolen from a person filing the report. It doesn’t really make any sense to me.
However, I've let the Capital One know what the police have told me. In their turn, one of the Customer Fraud Protection representatives was arguing with me over the phone that…” the police should have been doing an investigation by now…” It sounded like what I am telling him is not exactly true and not how it works. I’d love to remind that I am just a customer that had fraudulent charges on the account and needed help in resolving it. Therefore I’ve contacted them to HELP ME. Instead I was getting blames for police not doing their job?
Anyway, after months of inconvenience and wait what I've received from Capital One was..." We found no indication of Fraud..."
You know, I’d love to see those thieves in jail, I’d love to see them being caught and charged with an identity theft, mail tampering, fraudulent accounts opened in my name, checks cashing with the forgery of my name. However, for all I know police needed an initiation of the credit company that is in fact Capital One and they are in fact doing nothing to initiate it. What are bunch of …!!!
My balance is still high and I am not going to leave Capital One alone until they’ll clear this situation out. I am not a police but as I am a magazine publisher I’ll do everything in my power to inform publicity about high incompetency of Capital One to resolve Fraud matters and to protect their customers. Exactly 750,000 copies nationally will be sending out monthly. Until then I’ll wait and see if Capital One will correct this situation and they’d better do it ASAP.
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