Brookstone Complaint - Horrible return policy
SAN JOSE, CALIFORNIA -- I wish I had read up on the store before I spent $300 this past holiday. I've always told my family I love this store, but that has changed today!
I received a neck massager from my nephew this holiday and wanted to get something else. I took the obviously new item into the store to exchange it and I was told NO. No receipt-no exchange. Are you kidding me? I heard the old "I don't make the rules." Well, sorry Brookstone, I'm done shopping at your store.
This policy is unacceptable.