Merceds-Benz of South Orlando Complaint - Auto Repair Scam
ORLANDO, FLORIDA -- 1/14/2008
To Whom It May Concern:
We had the most horrible experience with the following company:
Mercedes-Benz of South Orlando
4301 Millenia Blvd.
Orlando, FL 32839
I brought my Mercedes 260-E to the dealership to have a few minor things done to it. It was running great, and had been since we purchased it. I had the following things done to it:
Lube, oil and filter change
Dash light changed
Speedometer cable changed
Drivers front window switch fixed
First of all it took them over a month to fix these repairs. Then, when I went to pick the car up with my son Brian, I paid them $2,000 for the repairs and left my son with the keys to take the car home because I had to get back to work. The car wouldn’t drive off, so they jumped the car off and sent my son on his way. A half a mile down the road the car stopped on him. They refused to take any responsibility for the car that ran great when I brought it to them. We brought the car back to them and they called me a few days later and told me that it would cost over $5,000 to fix it. Naturally I was devastated by the news so they kept the car because I could not afford to fix it. They have the car and this took place in July of 2007.
I never could afford to pick it up. Can you imagine a car that ran perfect when I brought it to them not running at all when I went to pick it up? It is my experience that some dealers like this one actually cause the car to malfunction so that you will spend more money with them. This dealership would not take any responsibility for my car or fixing what they had done to it. I have many witnesses that this car ran great before I brought it to them. Do not trust this dealership because they scammed me.
Janice Marie Alexander