Delta Airlines Complaint - 24 hours from Florida to New Jersey!?
CINCINATTI, OHIO -- It all started yesterday afternoon, when I was scheduled to take a 4:07 flight from West Palm Beach to Cincinatti, Ohio, where I would then be able to catch the 7:40 flight into Newark, NJ. I purposley left myself over an hour's connection time, figuring that I would have no problem making the connection, but was I wrong!
The first of Delta's inconsistencies that I noticed was frightening; my flight, which departed at 4:07 from West Palm Beach, had a scheduled boarding time of 3:37. The funny thing is, however, that the flight coming from Cincinatti on the SAME PLANE is not scheduled to arrive in West Palm Beach until 3:48; 11 minutes after the boarding time of the next flight. Where is the logic there? 4:15 came around, and the plane had still not arrived, yet every five minutes the gate agent had made the announcement that the plane was due in "any minute."
At 4:30, the plane finally arrived, and I had gotten skeptical; I was beginning to fear missing my connection in Cincinatti. I walked upto the gate agent and politely asked her what time the plane would leave, and explained my situation. The response I got was: "well, this flight arrives into gate 47 in Cincinatti, and the Newark flight departs from gate 72, so you shouldn't have to walk too far. Yeah, I would say you'll be fine."
So onto the plane I went; where I waited on the tarmac for a beautiful 5:30 takeoff time, about and hour and 25 minutes after scheduled take-off. I understand that sometimes there are weather issues, etc., and that flights are late, and I was sure that I would be accommodated in Cincinatti should I miss my connection, especially considering that Cincinatti is one of Delta's largest hub cities.
The flight pulled into the gate at Cincinatti at 7:46; 6 minutes after the Newark flight departed. There was pandemonium in the terminal; apparently I wasn't the only one who had missed the flight. In fact, due to late arriving connections, the plane went out about half empty, but Delta never even had the idea of holding the plane for a couple of minutes to save people a bunch of hassle.
The agent at the gate that the Newark flight had just departed from directed me to the guest services desk, and told me that they would be able to help me find another flight out. Upon approaching the desk, however, I was rudely directed to a telephone on the wall, which put me on hold for a Delta agent somewhere between Kalamazoo and Seattle. As a result of my being on hold, I missed the flights into JFK, PHL, and ABE, all leaving around the same time, and any of which I could have taken. My last resort to get into the NYC area was the LaGuardia flight which was scheduled to leave at 8:50. I told the agent to put me on standby for that flight, since all seats were taken, and she told me to go to the gate to get a seat request card.
Upon arriving at the gate, C15, from which the LaGuardia flight was scheduled, I picked up a seat request card from the agent, who told me that there was a "very good chance" of me getting on the flight, since I was only second on the standby list, and there were some "misconnects" who would not make the LGA flight from Kansas City. 8:50 came and went, and the flight was delayed. Luckily, however, I was called to the counter where I was given a seat and a boarding card. 9:50, the flight was still not boarding, and the Kansas City flight arrived. The agent called me back over to the desk, where she took my boarding card and told me to "wait around".
About 30 minutes later, the flight had boarded, and 5 passengers, including me, were left in an empty airport with no more flights leaving for the rest of the night. It took about 30 minutes of fighting to get Delta to give me a hotel room, and I arrived at my hotel at midnight.
I was rescheduled on a flight to Newark at 11:00 this morning, which despite leaving the gate on time, arrived into Newark an hour late, for reasons of which I'm not sure.
That will be the last time I even consider flying Delta.