Verizon Complaint - Verizon's Knee Jerk Collection Agency Impulse
BOSTON, MASSACHUSETTS -- I thought it important to share with My 3Cents' readers the content of the following letter sent to Verizon:
Enclosed is a check for $85.75 payable to Verizon. We ceased doing business with your company in October and obviously for good reasons. We had been in and out of town and dealing with various emergencies over the past three months and never realized that we owed this final amount. But rather than providing us the courtesy of a phone call, your company dispatched a collection agency; a fact that we were unaware of until we received another bill this month (January 08) for the amount above. Subsequently we telephoned Verizon and were promptly transferred to a collection agency. We had been Verizon customers for many years and paid our bills on time and in full. In spite of protests from my wife, who was a loyal Verizon customer, in October I chose to switch to Comcast because they charge considerably less, their customer service is better (though also flawed), and they do not penalize customers for coming out to the house for repairs if the fault is in the equipment, unlike Verizon. Now you have provided us with yet another reason. I feel it is not enough to merely send you this letter, though you seemed to think it perfectly acceptable to send out a single notice (which we did not see) before turning to a collection agency, thus impacting negatively on our credit.
So I am also taking the opportunity provided by new technology to post portions of this letter on the Internet. Hopefully it will discourage others from doing business with a company that deserves no more than a D-minus for customer service and an F for common-business sense.