American Furniture Warehouse Informative - Worst Customer Service!
COLORADO SPRINGS, COLORADO -- We did a lot of furniture shopping with the help of our designer at American Furniture Warehouse in Colorado Springs during Nov 2007 - Jan 2008.
When we first contacted them, we were told we would get a 10% designer discount. When we placed the order for about $10000, it was changed to 5% and then 3%.
Many items were on backorder and delivered weeks later but we did not complain thinking it must be an aberration due to holidays.
We placed another order for $2500 and were given even worse customer service. Called us at 3:00 PM to inform some of the furniture will be delivered next morning. When we asked for a different time due to conflict with a doctor appointment, the response was - either be there or we will charge you 200$ additional or you can cancel the order for a 25$ fee!
In other words, we don't care if we inconvenience you and we don't care if we are late for weeks. Jump when we tell you to or get lost!
We canceled the order as per the rude and abrupt suggestion of their customer service rep. And ti add insult to injury, they charged us a 25$ cancellation penalty. We attributed it to punishment for having shopped at this place!
If this is their idea of customer service and customer retention, we will take our business elsewhere.
The funny thing is, they lost an order for over $2500 and opportunity for another $20000 for office furniture we are planning to buy for my company.
And everyone in my company has heard the story so they will think twice before giving these guys any business.
What a shame that companies like this have lost sight of any measure of ethical or professional behavior.