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Twx*aol Complaint - Charges for Services Never Applied For

Review by dferguson on 2008-01-14
OAKLAND, CALIFORNIA -- From April 2007 to December 2007 twx*aol charged each month $25.90 to my credit card. I finally had to cancel credit card and protest charges which were refunded. I never received a bill and when I called the 800 number the automated system could not find my account. Now as of Jan 2008 they are threatening to turn the account over to a credit agency. With each notice I send a return receipt reply denying responsibility.

Have notified BBB and CA. dept of consumer affairs. Essential that this practice is fought. Aol number is 1-866-859-0176

UPDATE 3/08.Wrote two strong letters in response to two billings indicating circumstances and asking for proof that I had subscribed. Have heard nothing further from AOL. Credit Card company has refunded all charges going back to early 2007 presumably because AOL could not confirm/verify validity of charges.
Comments:6 Replies - Latest reply on 2008-01-20
Posted by CrazyRedHead on 2008-01-15:
How did they get your credit card number, they just don't pull those numbers out of thin air? Who all has access to your computer and your pocketbook? Do you have any kids?
Posted by MRM on 2008-01-15:
Posted by Ponie on 2008-01-15:
Good response, MRM. You have kind of a blank look. :)

(I know, I know--mine isn't any better.)
Posted by dferguson on 2008-01-17:
Good questions. No kids, no known access to computer, none of the obvious sources of access and no other unauthorized charges. Bottom line when my credit card number is to notify credit card company, cancel the card and get a new one. From the number of twx
Posted by dferguson on 2008-01-17:
Good questions. No kids, no known access to computer, none of the obvious sources of access and no other unauthorized charges. Bottom line--- when my credit card number is misused I notify credit card company, cancel the card and get a new one. From the number of twx*aol complaints on the net I'm guessing AOL has some way of getting access to credit cards and charging without authorization. Since I have never had and do not want cable and have internet access via my university where I am a faculty member AOL has never had a service I need. While I agree that "they don't just pull those numbers out of thin air" When the usual sources of unauthorized access are ruled out then I'm not sure if the consumer should do more than fight the unauthorized charges. Reasonable alternative suggestions ar welcome
Posted by CrazyRedHead on 2008-01-20:
If your a faculty memberata university, do you think that maybe one of your students got a hold of your CC?

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