Orbitz Complaint - Will never use Orbitz again! Not for business nor for personal travels
So we are in Ft. Lauderdale Florida for a business trip. This trip was suppose to be taken originally with our RV, but that didn’t happen thanks to my carelessness. Since that, this trip has had some serious frustration, so let me clarify.
Ft. Lauderdale is actually really nice, aside from overly priced food that really isn’t that great, this area is beautiful and is clear why Florida is so popular.
The nightmare is Orbitz, and for those that don’t want to read more, just follow these instructions. DON’T USE THEM.
For the rest who are curious, the trip went fine to get here, but I had booked the hotel and car with Orbitz. I booked the airfare directly with Continental thankfully. So got the car, economy was what was requested, and according to Hertz the Toyota Prius was economy and that’s what they gave me. TOTALLY AWESOME, people should know we are big fans of green, and was happy so far.
Then we got to the hotel. So right on the beach in Ft. Lauderdale, but the room was disgusting. You could feel the mold, dust mites, and bed bugs partying at the sight of humans, it was that grungy. I was expecting cheap, but still sensible.
So I call Orbitz after 4 nights. They call the hotel and they confirm the hotel would allow us to check out and would refund the rest of the stay, so I followed Orbitz instructions and called them right before checking out on the morning after 5 nights. Hotel clerk charged me 8.88 extra for some safe in the room, which I never even saw, but then thought, maybe that’s where the mold, dust mites and bed bugs are not at. I would pay a few extra bucks to have a spot like that. But whatever, 9 bucks is nothing compared to us hacking our lungs out as soon as we get in the room.
Orbitz said we would see the refund within 7-10 days. I saw it, come Monday, which was only a couple business days. Still sounds good right, got out of there, moved into a hotel right behind it that was still about $106 a night after discounts for long stay and AAA. Owner was a real nice guy too.
The problem, the refund was for $1142.86, the whole trip total was going to be $2534.53. That means that 14 days of hotel was only $1142.86, but 5 days hotel and 21 days economy car is still $1391.67.
So I take $1142.86/14 and get $81.63 a night for hotel. Now this hotel really shouldn’t even charge that, but considering location that seemed awful cheap. So taking $81.63 x 5 to figure out out of the $1391.67 orbitz is still charging me was the 5 nights, I get $408.16. Subtract that from the $1391.67 I get a car rate of $983.50 for 20 days, though the hertz receipt says 21 days. So lets go with the 21 days, though we are talking just a couple hours beyond day 20. My economy car is $46.83. Not so Economy.
Then after screaming at Orbitz I get this…
Hello Jeremy S Davis
It is our understanding that you have requested an itemized cost breakdown of your Hotel + Car package locator 3W7NEU While we do not have a way of breaking down the individual components, our best estimate is the following:
Car $ 515.49
The total cost of $2534.52 for this pre-paid reservation was paid in full on 2007-12-25 . Thank you for your payment.
Please note Orbitz Hotel + Car packages are priced and presented as a bundled package, and Orbitz will be unable to provide you with a receipt for the individual components in the future.
Please allow us to explain the reasons behind our policy. Orbitz takes great pride in offering our customers a comprehensive selection of trip planning options. For customers who prefer or require more flexibility and wish to know the individual price of each component, Orbitz offers a vast selection of options under the Flight, Hotel, and Car tabs that are priced individually. Additionally, Orbitz has collaborated with our airline, hotel and car suppliers to provide our customers with even more choices in how they book travel. Orbitz now offers bundled packages, which may offer even greater savings. This option can offer substantial savings for those who are able to abide the more restrictive conditions which accompany these lower rates and fares.
You may also print a copy of the itinerary and total trip cost details from the “My Trips” section on the Orbitz site.
Again, thank you for choosing Orbitz.
Now that makes sense right. It works out to about $25 a day car, and $106 a night hotel. Fine, but then my refund should be more like $1400, when you do the math, I am about $340 short. So here is my thing.
If there is any Lawyer out there who sees any valid lawsuit here, if for any other reason then because I am tired of shady business practices and corporate America taking hard working people’s money for services they don’t actually give you, if you help me sue, and win, I will sign a contract that any winnings are yours. If I get no takers, then I am going to look into small claims court. Just because giving me an estimate of what I paid for is just downright wrong, and that estimate being contradictory of the refund I got, after they said I was OK to make the change is also just wrong.