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Music123.com Informative - Horrible Experience - Won't Repeat This Mistake - Gibson Robot Les Paul Guitar
Gibson Robot Les Paul Guitar
I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site.
This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.
This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.
Comments:
Posted by GothicSmurf on 2008-01-15:
I hear more musicians complaining about Music123 than most other music sites. The only saving grace is that they don't bill you until the item is shipped so you don't have to fight with them to get a refund.
I'm also showing that product as being SOLD OUT, but I don't know what it said on Friday. Did it say "IN STOCK and will be shipped in X days"?
VH.
I'm also showing that product as being SOLD OUT, but I don't know what it said on Friday. Did it say "IN STOCK and will be shipped in X days"?
VH.
Posted by wbryant41757 on 2008-01-16:
Reply to VH,
When I ordered, the page said "preorder now".(Incidently, a customer service agent called me on the 13th asking for verification of my phone number, and said the order would be processed.) As of 1-16, my order status on the site is still listed as "approved order"
WB
When I ordered, the page said "preorder now".(Incidently, a customer service agent called me on the 13th asking for verification of my phone number, and said the order would be processed.) As of 1-16, my order status on the site is still listed as "approved order"
WB
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