Crocs Complaint - Company is not backing up the Quality of its Product
HARRISBURG, PENNSYLVANIA -- My 3 children all received Mammoth Crocs for Christmas. My 2 youngest (ages 4 and 6) already own the regular crocs and love them. I noticed last night (January 14th) that my oldest son's new crocs have a big hole in the toe. The hole formed where the top and bottom seams of the plastic shoe meet. I know my 8 year old is tough on shoes and clothes but he has only owned them for 3 weeks.
I never had a problem with any of the other shoes so I called Customer Service at Crocs. Now these were purchased thru another retailer, but I have the original receipt. I explained the issue to the CSR. She was very nice until I mentioned that I had thrown them in the washing machine once. Well, her attitude completely changed. "Well, you voided the warranty, there is nothing I can do, sorry." I explained that they had been covered in mudd and I was unable to get the fuzzy inserts out so I put them in gentle cycle, cold by themselves and let them air dry. "The warranty was voided, you should have called us for washing instructions", was all she would say in a very curt manner.
I asked to speak with a supervisor. He too was quick to say, "You voided the warranty, there is nothing I can do" I did argue that these shoes get wet ALL the time, puddles, rain, ponds, ocean salt water! I was carefull to keep them from heat. Besides, the bottom line is that there is definitely a manufacturing problem with this paricular pair, come on, they have ripped at the seams after being owned for 3 weeks. I really feel that this company should back up this product.
Well, unfortunately, because I was honest and mentioned the washing machine, I am out of luck. I will not purchase this product ever again. When a pair of shoes (plastic shoes mind you) costs $30.00 they should last longer than 3 weeks, and if they don't the company should take some measure to back up their product.
I truly believe that this is not a regular occurrence with this product, but I also believe that my son's shoes should be replaced because there is an obvioud flaw with this particular pair.