Compass Bank Complaint - Compass Bank does not value small business owners
HOUSTON, TEXAS -- I have had a small business checking account for 1.5 years at Compass Bank. Even though they do not have branches convenient to me, and though their ATM machines are too often out of order, I opened an account because my major contract banks here, which I was told would allow me to access funds deposited immediately.
Today, I attempted to deposit part of a paycheck and withdraw the rest. I was that told I could not because the check was made out to a company. This is a sole proprietorship, the business name is MY name, yet they refused to give me my money! On top of that, when the representative spoke to the branch where I opened my account, she told her that I had banked there for 6 months, and that I did not have many deposits. She refused to correct herself after I reminded her that my account was actually 1.5 years old.
I make deposits about twice a month, like many people who get paid biweekly. But I guess this does not make me a valuable enough customer, so I will be taking my business elsewhere.