General Motors Complaint - GM unloyal to customer regarding GM Loyalty $1000 Incentive
ROSEVILLE, MINNESOTA -- I recently bought a Chevrolet Silverado 2500HD Crew Cab LTZ Duramax 6.6L Diesel $52K MSRP (nice truck) and was promised by the Chevrolet Dealer that if incentives changed they would re-write the paperwork to obtain the incentives if they favored the customer. Well one week after the purchase the incentives did change and the dealer did not notify us. We found out a couple days after the new incentives changed and asked the dealer for the promised re-write to obtain the $1000 rebate. Well you already guessed the dealer cannot do this and when I filed a complaint with GM, spent the day transferring around and calling back they finally contacted the dealer; same person I did and regurgitated the same story verbatim that the sales manager told me. Basically I'm requesting something far fetched and not obtainable and a week is unreasonable. He did mention he wanted to retain me as a customer (which we asked to buy a second vehicle 5 minutes after buying this one). How ever they cannot do anything regarding the lie the internet sales manager told us regarding the incentive change.
GM is absolutely crap when it comes to supporting the customer. While the agent took the complaint he stated GM will look into the matter and send a letter stating the same response "they cannot do anything since it was the dealers issue". I asked for a GM regional manager to contact me and he checked with his supervisor who denied the request since it was not mechanical in nature. When asked he could not tell me the supervisors name or ID. Way to hide I wish I could do that at my job. If anyone had the same situation and has any advise I would love to hear from you.
I am absolutely in dismay that GM calls this a "loyalty" rebate (we own 2 qualifying vehicles) yet they will not help get the rebate paid to the customer. Heck If the dealer did inform us of the new incentive we could have turned around and returned the vehicle. We probly made a mistake buying and paying in full (no loan). A loan might have given a little more leverage who knows? GM can rest assured if we do not get a favorable resolution to this GM loyalty BS we 'WILL NOT BUY ANOTHER GM PRODUCT'. We are not feeling the loyalty back from GM. Please comment (useful comments only please) we are in enough pain dealing with this crappy dealership.
Someone out there has to have a suggestion that could help. BBB? Small Claims court?? What??? GM was no help.