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Madisonville Overhead Door Co. Compliment - Excellent Service - Garage Door Opener Installation

Review by Principissa on 2008-01-16
MADISONVILLE, KENTUCKY -- Yesterday morning the garage door opener died so I called Madisonville Overhead Door Co. to see what was wrong with it. The owner Chris said the gear went out, and they could repair it, but they could not guarantee it will last. After discussing it we opted to just replace it, feeling that it would be cheaper in the long run. We called back and spoke with Tina who said Chris would call us in the morning to schedule the installation.

Later that evening Chris called us back and we were slotted for 10:00 this morning. At 9:45 this morning the installer Tim called us to let us know he was on his way. I was in total shock. In the past 3 weeks of living here not once has an installer or delivery person called us to say they were on their way, let alone shown up on time. I was very impressed with the professionalism shown by this company.

The installation itself was awesome. He had everything he needed with him, and for once someone didn't have to leave to go get a part or borrow one of our tools to complete their job. And he even cleaned up after himself! He answered all of our questions promptly and showed us how to use the numeric panel outside.

I highly recommend this company to all in the Madisonville area.
Comments:7 Replies - Latest reply on 2008-01-16
Posted by JustLady on 2008-01-16:
Glad to hear everything went well for you. Is this a small company?
Posted by Principissa on 2008-01-16:
Yes they are Just. They are locally owned and operated. The other choice was Sears, but I read such horrible reviews about their services that I cringed at the thought of having to use them.
Posted by JustLady on 2008-01-16:
That's great. I have a friend who owns/operates his own garage door company (name not mentioned because I have never seen his work or had an experience with him in a business transaction), but from what I can tell, he gets a lot more business than some of the other companies. It's all about the personal service!
Posted by GothicSmurf on 2008-01-16:
I love reading your reviews! They are always IMHO accurate and fair in both lights! Awesome they did what they said and with such ease!
Posted by Anonymous on 2008-01-16:
Good thing you got a new door, you need to protect those precious packages for the old homeowner.
Posted by Principissa on 2008-01-16:
LOL cherpep!
Posted by Principissa on 2008-01-16:
Aww thank you Gothic! I tried to tip the guy 50.00 but he refused to take it. I kind of felt bad he did such a good job.

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