Madisonville Overhead Door Co. Compliment - Excellent Service
MADISONVILLE, KENTUCKY -- Yesterday morning the garage door opener died so I called Madisonville Overhead Door Co. to see what was wrong with it. The owner Chris said the gear went out, and they could repair it, but they could not guarantee it will last. After discussing it we opted to just replace it, feeling that it would be cheaper in the long run. We called back and spoke with Tina who said Chris would call us in the morning to schedule the installation.
Later that evening Chris called us back and we were slotted for 10:00 this morning. At 9:45 this morning the installer Tim called us to let us know he was on his way. I was in total shock. In the past 3 weeks of living here not once has an installer or delivery person called us to say they were on their way, let alone shown up on time. I was very impressed with the professionalism shown by this company.
The installation itself was awesome. He had everything he needed with him, and for once someone didn't have to leave to go get a part or borrow one of our tools to complete their job. And he even cleaned up after himself! He answered all of our questions promptly and showed us how to use the numeric panel outside.
I highly recommend this company to all in the Madisonville area.