Broderbund Riverdeep Complaint - Bailey's Book House

Review by kidsware on 2008-01-16
In November I purchased several children's software titles as a Christmas present for my daughter. Some of these titles we actually already owned in earlier versions but I wanted the new versions as Broderbund has added new activities to Version 4.

I loaded the software on her computer so it would all be ready to go on Christmas day.

We are a bit different. My daughter accesses her computer via switches which are connected to her computer via an interface. There is very little mass market software out there that has scanning built into the software so that children who are unable to access the computer in traditional ways can play the same games as their peers.

Much to my dismay, not only had Broderbund added new activities to the programs (which they were charging a ridiculous price for) they had changed they way the program scans. Instead of the nice big black arrow cursor scanning over the hot spots, now it's a yellow box which scans over the hot spot. Trouble is - the background of the page is yellow too! A yellow box scanning over top of a yellow background is impossible to see!(Duh) Now I ask - how dumb do you have to be to make something specifically designed for kids with disabilities so obviously inaccessible.

LOng story short I paid $60.00 each for 4 programs as a Christmas gift. But since I purchased them in November and pre-loaded them onto her computer to be ready for the big day (sorta like putting batteries in the toys ahead of time) we are past the 30 day return period.

Now I believe in companies having policies and all but gee I wish people could think too. But I guess they don't have to worry too much as they are about the only ones who make their games accessible (well they used to be accessible).
Bah humbug
Comments:1 Replies - Latest reply on 2008-01-16
Posted by madconsumer on 2008-01-16:
my very first post on m2c was about broderbund. you are correct, they will not offer any help.

i made a download purchase, and their site claimed i can get a refund for any reason, well that was not true. they claimed my order could never be found, despite my credit card being charged!

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