E-trade Complaint - More trouble than it's worth
I tried to open an account with E-Trade to get their 5.05% interest rate. Their website would not allow me to use my P.O. Box in my address where our mail comes. I had to call twice to get this entered in my profile so that I could receive information they wanted to send. When nothing happened after 2 days, I accessed the account but it would not allow me to use their online message center. When I called their telephone system , it was a joke. The automated system repeated the numbers I gave them but could not 'understand' my response. Then it started giving squirrelly responses. I had to call three different times to finally get through the system.
When I eventually spoke to someone in 'customer service', they wanted me to fax my drivers license 'twice' and another statement to verify my physical address. I told them my drivers license had the same information I had given them - in fact, they had said it was the information on my driver's license that caused the concern to begin with so they already knew what was on my driver's license!
I have opened any number of accounts including bank accounts online. This was the most laughable, frustrating, and useless experience I've ever had.