Nextel Complaint - Got Raked On Early Termination Fees
Resolution Update on 01/17/2008:
i contacted an attorney and he gave me the direc number to the corprate headquarters and i reached someone in the executive office and they saw that what i had claimed about my contracts, being that they should not have been extended due to i had paid full price 1 1/2 years ago for replacement phones at full price was true. he also credited the unused portion of service from when i first called in to cancel imeadiatly. it took my final bill from $1070 down to the $254 and change that it should have been. My only complaint at this time is that it took contacting a lawyer to find out the number that should be available to the entire public. ( by the way it is 703-433-4000 and do not push any buttons, just let operater answer and tell her you have talked to all departments and could not resolve and you want exective office ) the man i talked to said he wished i had been able to have contacted him first as he would have been able to keep me as a customer if he had looked at the account and seen what it seems no others could see? he also asked that if he could get me back the special priced plan i had from years ago would i consider signing back up again. i told him yes and we will see if i get a call or not. i would guess not as i had total unlimited service from anywhere in the US to anywhere in the US for $113.00 per month plus tax. either way i am glad they could admit their mistake even if it took about 15 calls and 3 days 6 to 9 hours each day of calling to get the job done.
MANITOU SPRINGS, COLORADO -- I was with Nextel for close to 17 years and had 5 lines with them. I only hd one line that I was still in contract on, but they say not. I called to cancel 3 of my 5 lines due to disability and they said that they would waive 2 of the early term fees if I kept 3 lines open, I told them I only could afford 2 of them but would keep the one I was under contract with ( which was only one line, the others i had fulfilled ) and the most expensive other one I had. They said that they would have to charge me at least one early term fee so I just told them to cancel them all and shut down my lines immediately. Not only did not they not shut them down immediately but left them on for 2 more weeks until my billing cycle was up, but they sent me a bill for $1070 which included early termination fees for all 5 lines. If they would have shut them down when I requested and put the remaining part of my months fees paid in advance towards my account. The one early fee I may have had should have balanced it all out if maybe I would have owed a little. They will not even take a dispute as they say that when 3 of my phone stopped working properly and I had to buy 3 new ones about a year 1/2 ago at full price that it extended my contract for 2 more years. Funny no one told me that at the time.
So hear I sit with a huge bill and I am not going to pay one penny of it. Especially when they could have kept approximately $200 per month if they had done what I asked and could afford in the first place. I guess the harassing calls from collectors will be starting soon tank god for caller id. They will get what they want when below freezes over. I rent am on disability ( not a garnishable income ) and couldn't give a hoot about my credit.
I am not going to be buying a house or car on credit any time for rest of my life and already got new cell service before they could try and ruin my credit. I am sure the new company as long as I pay on time and in full like I have been doing for 17 years now with Nextel that they will be happy to keep my phones on. Beware of this company and sprint as well as they have merged. WELL AS I SAID ABOVE I DID GET A RESILUTION OUT OF THIS, BUT WATCH THE NEWS TODAY AND SAW THAT NEXTEL/SPRING IS PREPARING TO LAY OFF 4000 EMPLOYEES DUE TO THE LOSS OF CLOSE TO 700,000 CUSTOMERS IN JUST THE LAST YEAR!!!!! SEE YOU SHOULD BE NICER TO YOUR EMPLOYEES AND ADJUST YOUR PRICES TO MATCH OTHERS INSTEAD OF THINKING YOU CAN TREAT CUSTOMERS LIKE DOGS AND EXPECT THEM TO STAY. CAN WE SAY KARMA