Hewlett-Packard Company Informative - Disappointed
PALO ALTO, CALIFORNIA -- HP,
On August 30 2005, "I purchased the HP Office Jet 7410 all-in one printer. The reason I choose to purchase a $449.99 printer is “I needed a top of the line printer, and the HP Office Jet 7410 had all the features I required”.
About a week ago,” I started having problems with my printer”, it would not shut off, the front panel turned blue, and a symbol with the numbers 00000020 appeared.
“I contacted tech support, who informed me that my warranty had expired, and in order to speak with a technician, “I would have to purchase a new warranty”. “I purchased the warranty; spoke with a technician who determined that the printer would never work again because the hard drive on the printer is damaged”.
He then offered me an upgrade; I could purchase the C7180 all-in one printer for $299.00.
“I have always spoken very highly of HP, s products, and I am very disappointed with HP, s resolution to my printer malfunction”. “I spent a generous amount of money relative to the cost of printers, and “I expected the life of the HP Office Jet 7410 all-in one printer to be a lot longer then two years”.
Order number H6015961-hpsopping.com
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