American Airlines Complaint - American Airline Customer Service SUCKS!
CHAMPAIGN, ILLINOIS -- I'm VERY DISAPPOINTED in your whole way of how American Airline deals with customers.
EVERY INCIDENTS LIKES THIS WILL MAKE YOU LOSE MORE CUSTOMERS. THIS IS LETTER that my sister wrote to the public and I'm forwarding it to you, AA airline.
On December 28th, I traveled from Dallas Forth Wort to Indianapolis.
It was nice winter break I had until I found out that my baggage has
been delayed. When I went to pick up my baggage at Indianapolis, I found
out my bag was delayed so I immediately went to the baggage claim service.
The guy nicely asked for the description of my bag and gave me the file locator number. I found out that they didnt give me the tag sticker when I
checked my bag. The guy said that it wasnt going to take more than 2days and they usually ship my bag in 24hrs. After 2days I became impatient and call the 1800 535 5225. They said that since it is a holiday season, there are many bags that are lost and are waiting to be delivered so I said ok fine I will wait. After 5days, they said that since the bag has been delayed more than 5 days the file goes to the Central Baggage Service Department at American Airlines. So it was now the different number. 1800 866 4010.
They said that they were sending me Property Questionnaire to list baggage contents and other pertinent information. They said the mail was sent to my address that day so I had to wait until the letter was arrived. After 2weeks,
when the letter still didn't arrive, I found out that I could print the
questionnaire form online by myself so I had to print it out by
myself and fax them.which means that now its been almost 3weeks since I havnt receive my bag. I have lost my patience. I called several time
this week again but all they are saying is that they received the questionnaire
form and is still on process. When I wanted to talk to the supervisor, the
woman who works over the phone said "we dont transfer the call to the supervisor" I asked why not and she just said "we dont transfer the call to the supervisor" again, as if I was dump or something and when I asked her
"Is this how you do your job?" she just says "Yes, did is how I do my JOB! "
I just hung up the phone...
I just started my semester and I had to buy all new clothes again just for
2weeks. My under wears,skincare and winter jacket were all in there.
When I tried to call the customer service numbers, not only did I had to wait for long time,
I also got treated as if it was my fault that baggage got delayed.
I am sick of calling and now I used up all of my minutes for my phone..
I know my rights. My time, effort, everything is just a waste.
Time is money and I know is cost more than what I lost.
All I want was my bag to be arrived but now I am angry.
This report might sound crazy but suppose that you are in my shoes..
you wouldn't just sit in your chair and wait for a bag forever.
I want to know.. what is my Rights? What should I do?
I am helpless..Please
I did some research and
"According to paragraph 3 of section II of Title IV of FAA code,
if your luggage is delayed for four days, you have the right to
a full refund of the fare you paid for your flight as well as
vouchers for 4 additional filghts, plus full compensation for the lost luggage."
HOW ARE YOU GOING TO PAY HER BACK?